Help Center

Everything you need to run your desk.

Set up your private, isolated desk, clear orders in seconds, automate the routine and keep your account secure. Browse the sections below, or reach us directly — we reply Mon–Fri, 10 AM – 6 PM IST.

Support: Mon–Fri · 10 AM – 6 PM IST Email: care@sqarme.com WhatsApp: +91 99903 22528

SQARME CMD is software that runs a private, isolated automation desk for your own account, using your own API keys. We never hold or take custody of your funds — you set the rules, the software carries out your instructions, and every order settles on your own account. Use the quick links below to jump to what you need.

Getting started

Requirements, signing up and the step-by-step onboarding flow.

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The command deck

Clearing orders, the Home dashboard, OmniSearch, balances and P&L.

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Automation

Auto Pilot, Competition Mode and One-Tap Pay — what each does.

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Payments & receipts

Designed UPI QR, receipt checks and supported payment methods.

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Security & login

Master password, two-factor, fund password and key safety.

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Account & billing

Plans, upgrades, dues, refunds and GST.

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01Getting started

Before you sign up you will need:

  • An account on a supported exchange* with P2P / merchant access and API keys that can read and manage your orders.
  • Telegram, which we use for account messages and order alerts.

The onboarding flow

Onboarding is a one-time, six-step journey. Each merchant gets their own private, isolated desk.

  1. Sign up at /join with your email, a username, and your exchange API key and secret.
  2. Live key check. We check your keys with your exchange; your desk keeps them encrypted.
  3. Pay the first month through our secure checkout at signup. (Prices are inclusive of GST — see Plans.)
  4. Activation. Your desk is activated once your payment is confirmed; our team may review some applications first.
  5. First login & setup. On your first login you set a master password and a two-factor code, optionally a fund password, and link Telegram. Your keys are then encrypted with your master password.
  6. Routine login. After that you sign in with your email, master password and two-factor code.

Want to look before you commit? Compare the plans first, or talk to us.

02The command deck

The command deck is your live workspace. It is built to clear orders fast and keep everything you need on one screen.

Managing live orders

Each live order has mark-paid, release and cancel. The deck handles a busy book on one screen.

The Home / bento dashboard

The Home view is a bento-style dashboard that brings live orders, a pay box, your top ads, balances, today's P&L and recent activity together at a glance. It is the default landing view after login.

OmniSearch

OmniSearch is the topbar search box (also openable with Ctrl/⌘-K). It searches across your orders and accounts so you can jump straight to what you are looking for.

Balances, P&L and ITR reports

The deck tracks balances across your accounts and computes profit-and-loss, including income-tax (ITR) reports to help with your filing. You can also toggle a dark/light theme and a privacy (blur) mode that hides sensitive numbers on screen.

03Automation

SQARME CMD can take the routine off your hands. The automation features available depend on your plan.

Auto Pilot Invite-only

Auto Pilot can handle orders for you, including checking payment and releasing, even while you are offline. It is invite-only for select merchants.

Competition Mode Higher plans

Competition Mode keeps your buy and sell ads competitive. Current plan availability is listed on the Plans page.

One-Tap Pay Higher plans

One-Tap Pay generates a mobile UPI payment link for a counterparty and pings them on Telegram, so a buyer can pay in a tap. Current plan availability is listed on the Plans page.

Automation acts on your real exchange account. Repricing and autonomous releases trade real assets. Configure limits carefully, monitor your desk, and review the Risk Disclaimer before enabling automation. You remain responsible for every action taken on your account.

04Payments, QR & receipts

Designed UPI QR codes

You can generate styled UPI QR codes for collections, and send them on UPI sell orders directly from the deck.

Receipt checks

When you send a payment-receipt screenshot, you get a receipt check result on Telegram; matching receipts may be shared to the order chat. Receipt images are not kept; only the payment details (amount, date/time, UTR, status) are kept.

Supported payment methods

Works with UPI, IMPS, bank transfers and Digital eRupee. Order chats are stored encrypted.

05Security & login

SQARME CMD is non-custodial software. We secure your access with layered credentials and keep your most sensitive data encrypted on your own desk.

Your credentials

Master password
Your primary login. It also derives the key that encrypts your exchange API key and secret on your desk.
TOTP two-factor
A time-based one-time code (set up at first login) required alongside your master password.
Fund password
An optional extra password for sensitive actions.

We cannot see your exchange API secret

Your exchange API secret is stored encrypted with your master password. We cannot read your secret, and neither can anyone without your master password.

Keep your master password safe. Because your keys are encrypted with a key derived from it, we cannot recover it for you. If it is lost, recovery may require re-entering your exchange API keys and setting up your desk again. If this happens, contact support. For full detail on what we store and how, see the Privacy Policy.

06Account & billing

SQARME CMD is billed as a monthly subscription, paid online through our secure checkout. Plans have different feature sets and limits. See the full table on Plans.

Upgrades & dues

You can upgrade any time from the Subscription tab inside your dashboard. The difference is raised as dues and confirmed by our team; downgrades take effect from your next billing cycle.

Refunds & cancellation

Any one-time activation fee is non-refundable once your desk has been set up. Monthly maintenance is prepaid; if you used none of your desk's features for an entire paid month you may request a credit/refund for that month by writing to care@sqarme.com. You can cancel any time to stop future months. Full terms are in the Refund & Cancellation Policy.

GST

All prices are inclusive of GST. The tax invoice issued by SQARME PRIVATE LIMITED shows the GST break-up.

07Troubleshooting

Desk status

Your dashboard shows your desk's current status:

Live
Connected and watching your orders.
Reconnecting…
Your desk cannot reach your exchange right now.
First login
A banner shows while your order history catches up.

My desk shows "Reconnecting…"

If this lasts, it usually means a key or network problem. Check that:

  • Your exchange API key is still valid and has not been deleted or expired.
  • The key has the required permissions.
  • Any IP whitelist on your exchange API key still includes our server's IP.

If it keeps reconnecting after checking the above, contact us and we will help.

What is first-login recovery?

The first time you log in, your desk runs an all-time recovery to re-sync your order history from your exchange, with a progress indicator. This is normal and only needs to complete once.

08Contact us

Still stuck, or have a question this page does not cover? Reach the SQARME team:

General email
care@sqarme.com
Billing & maintenance-refund email
care@sqarme.com
Phone & WhatsApp
+91 99903 22528
Hours
Mon–Fri, 10 AM – 6 PM IST

Support levels by plan

Every plan includes email support. Higher plans add WhatsApp support and phone / call-back support, and the top plan includes priority real-time assistance — our fastest, best-effort response channel. Which channels your plan includes is listed on the Plans page. All channels operate within the support hours above; “real-time” refers to priority handling, not a guaranteed response time.

You can also explore our integration & security model, check system status or read the changelog.

* Exchange means the P2P exchange account you connect to SQARME CMD with your own API keys. Supported today: Binance. Coming soon: Bybit, KuCoin.

Binance, Bybit, KuCoin are trademarks of their respective owners and are named only to describe compatibility. SQARME is an independent software company. It is not affiliated with, endorsed by, sponsored by or a partner of any exchange.

Still need a hand?

Our team replies Mon–Fri, 10 AM – 6 PM IST.